Frequently Asked Questions

The type of equipment required by a business operating in the Micrographics industry depends on the nature of the services or products it provides.

If your goal is to produce Microfilm and/or Microfiche to securely archive vital information and data for long-term preservation, you would need an archive writer and a film processor.

While many may perceive Microfilm as outdated technology, it's worth noting that Microfilm remains the only secure, incredibly space-efficient, incorruptible/unhackable, and easily accessible data storage medium, with a potential lifespan of up to 500 years. Plus, it requires only a light source and a lens to access.

When the aim is to access and scan pre-existing microfilm, you would be needing a micrographic scanner tailored to the specific type of film you need to work with. This may include 16mm or 35mm roll films, microfiche, aperture cards, or micro-opaque cards.

Micrographic scanners come in various shapes, sizes and capabilities. Additional information can be found here:

www.smascanners.com.au

www.microeng.com.au 

All equipment comes with a full manufacturer-backed warranty ranging from 12 months to 3 years depending on the equipment. 

Extended warranty options, backed by the manufacturer, are also available for most equipment.

The majority of equipment offers a variety of customisation options to tailor it to your particular requirements.

These options can include specialised adapters and film carriers, additional functions to accommodate specialised services such as OCR capability and increased capacities to handle larger or higher throughput requirements.

Feel free to reach out to us for detailed information regarding the specific equipment you're interested in.

Absolutely, we've got decades of experience in supplying and supporting the Micrographics and Digitisation industries. Our track record includes providing expert guidance to a diverse range of clients, including federal, state, and local governments, businesses of all sizes in the private sector, as well as various institutions, to name a few.

Our extensive experience and in-depth understanding of the equipment we offer position us to provide tailored advice on the right equipment for your unique requirements.

Feel free to get in touch with us to receive advice customised to your circumstances.

Delivery times may vary considerably since the majority of the equipment we provide is highly specialised, manufactured to order, and imported.

Delivery times can range from 2 to 12 weeks.

At MES, we are dedicated to establishing long-term relationships with our clients, beginning with ensuring that you are consistently updated on the status of your order, from start to delivery and beyond.

Yes. MES provides installation, configuration, and operator training services for all equipment supplied by MES. These services can be delivered either on-site or remotely, depending on our clients' requirements.

Certainly. All equipment provided by MES is accompanied by the necessary software for its operation.

Furthermore, in addition to the included software, many of the machines also come with optional add-ons that can further enhance functionality or address specialised needs.

MES can provide comprehensive information on the pricing of the equipment you're keen on, including the equipment itself, freight costs, extended warranties, optional customisations, and ongoing support. Simply inform us of your requirements and we can offer guidance on the right equipment and options you need and give you a precise cost breakdown.

MES can offer bulk purchase discounts for some equipment orders. Given that all equipment orders are tailored to our clients' specifications, please get in touch with us to explore your equipment requirements and we can provide you with information on whether your order qualifies for such discounts.

Moreover, we offer long-term support contracts that can be secured up to 3 years in advance. These contracts provide financial incentives as well as the security and advantages associated with a proactive approach to equipment maintenance.

Consumables and spare parts are typically shipped via Express Post.

For smaller equipment and items within Australia, we ship via courier service.

Larger equipment is transported via freight carriers, while international shipping is exclusively conducted via air freight.

All shipments are fully insured and we work directly with our clients to arrange preferred delivery dates, locations, and unloading logistics, particularly for larger equipment shipments. 

Since all equipment is custom-ordered, MES does not provide return or refund options.

However, we do dedicate the necessary time to collaborate with you during the evaluation and order process to ensure that the equipment you purchase aligns with your requirements.

As we are a full-service supplier committed to supporting you throughout your equipment's lifespan, in cases where equipment is determined to be faulty under the manufacturer's warranty terms, we will ensure the issue is resolved.

MES have been providing technical support to equipment users for more than 50 years.

We are expertly trained and backed by the equipment manufacturers to be able to provide the highest level of technical expertise.

Our support services are available through various channels, including online (phone and email), remotely (via video conferencing and remote connections), back-to-base servicing (for smaller equipment items), and on-site support when needed.

The technical support team at MES receives thorough training and is supported by equipment manufacturers to ensure they offer the highest level of technical expertise.

Equipment maintenance and servicing adhere to the manufacturers' recommendations, and the frequency generally depends on how extensively the equipment is used.

The method of maintenance varies based on the equipment and can be conducted via remote support, back-to-base servicing, or on-site visits.

All equipment comes with the necessary software and licensing to operate.

Most equipment brands we distribute offer complimentary software updates as they are released.

In some cases, there may be charges for upgrades. Feel free to get in touch with us to verify whether the equipment you're considering covers all available updates and upgrades.

Of course. MES has decades of experience in supplying and supporting the Micrographics and Digitisation industries.

We take pride in our track record of effectively delivering and installing equipment to all categories of clients, from federal, state and local governments to large and small businesses in the private sector, as well as numerous institutions.

We would be delighted to provide references and/or case studies to assist you in your evaluation of both us and our equipment.